Terms of service
General B2 C (e-commerce) conditions of sale
Given that:
- Suqqo Srl, with registered office in Turin (TO), Lungo Dora Colletta n. 113/10 B, tax code and VAT number 11529880012, tel. 800 912 826, email info@suqqo.it , PEC suqqo@pec.it (“Suqqo” or the “Seller”) owns the website www.suqqoworld.com (from now on “Website”);
- on the Site you can purchase the Products through the e-commerce service;
- these general conditions of sale (“General Conditions”) apply to all purchases of Products made through the e-commerce of the Site by consumers acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out, as defined in art. 3, paragraph 1, letter a) Legislative Decree 6 September 2005, n. 206 (“Consumer Code”);
1. Definitions
1.1 In these General Conditions the terms listed below shall have the assigned meaning specified next to:
a) "Buyer" means the Consumer who purchases the Products through the Site in the manner indicated in these General Conditions;
b) “Acceptance of the Order” means the communication of formal acceptance of the order referred to in art. 4.1 of the General Conditions;
c) by “Consumer Code” we mean Legislative Decree no. 206 of 6 September 2005;
d) by “General Conditions” we mean these general conditions of sale;
e) “Consumer” means the natural person who acts for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out pursuant to art. 3, paragraph 1, letter a) of the Consumer Code;
f) "Contract" means the contract for the sale of products stipulated remotely through the Site between the Seller and the Buyer;
g) "Price" means the price of the Products;
h) "Products" means Suqqo products for sale on the Site;
i) “Suqqo” or the “Seller” means Suqqo Srl, with registered office in Turin (TO), Lungo Dora Colletta n. 113/10 B, tax code and VAT number 11529880012.
2. Scope of the General Conditions
2.1 These General Conditions apply to all purchases of Products concluded remotely by the Buyer through the Site.
2.2 These General Conditions are placed in the Buyer's availability for reproduction and storage pursuant to art. 12 , Legislative Decree 9 April 2003, n. 70.
2.3 Suqqo reserves, as indicated below, the right to update, supplement and modify, in whole or in part, these General Conditions and each of the documents referred to by them.
2.4 Changes to the General Conditions will be effective from the time of publication on the Site and will apply only to sales of Products concluded after publication.
3. How to buy Products – order forwarding
3.1 In order to purchase the Products, the Buyer, after registration and authentication on the Site, will forward the orders via e-commerce. Suqqo reserves the right to allow users to purchase products without registration.
3.2 To forward orders via e-commerce, the Buyer must select the Products, insert them into the virtual cart and confirm the order, following the procedures indicated on the Site. The forwarding of the order will be followed by the sending by Suqqo of an automatic summary communication of the order. That communication does not constitute formal acceptance of the order by Suqqo.
4. Conclusion of the Contract
4.1 The Agreement entered into through the Site is understood to be concluded at the moment when the Buyer receives, by email, the formal confirmation of the order with a communication, following the automatic and summary email of the order referred to in art. 3.2, through which the Seller accepts the order sent by the Buyer and communicates that it will proceed with the fulfillment of the same (“Acceptance of the Order”).
4.2 The Seller will have the right to accept even partially the order placed (for example in case there is no availability of all the Products ordered). In that case, the Contract will be understood to be perfected in relation only to the Products identified in the Acceptance of the Order referred to in the previous art. 4.1.
4.3 Until the Buyer has received the Acceptance of the Order referred to in the previous art. 1.1, the same has the option to revoke the order directly through its customer account, accessing the self-service portal at https://shop.suqqoworld.com/account and following the wizard.
Alternatively, the Buyer may send notice of revocation by email to the address ordini@suqqo.it or according to any other methods indicated on the Site.
5. Acceptance of the General Conditions
5.1 These General Conditions of Sale must be examined "online" by the Buyer, before the completion of the procedure for purchasing the Products.
5.2 The Buyer, by sending confirmation of its purchase order telematically, unconditionally accepts these General Conditions and takes note that the Seller will not be bound by other different conditions that have not been previously agreed in writing.
6. Product Prices
6.1 The Prices of the Products indicated on the Site do not constitute an offer to the public, they, therefore, must always be considered indicative and subject to Acceptance of the Order by the Seller pursuant to art. 4.1.
6.2 Product Prices include VAT. The cost of delivery and transportation is not included in the Price of Products unless expressly stated.
6.3 Unless otherwise indicated, the cost of shipping to the Buyer's home shall be borne by the Buyer.
7. Payment methods
7.1 Payment of the Price of the Products, the delivery and transport costs and any other costs or charges borne by the Buyer shall be made through the payment methods specified during the purchase procedure.
7.2 For payment processing, Suqqo uses third-party tools and in no way comes into contact with payment data – such as credit card data – provided. Any costs of handling User payments that are not accepted will be charged to the User.
7.3 By forwarding the purchase order for the Products, the Buyer guarantees the availability of the sum necessary for the payment of the Price of the Products and the other costs and charges borne by him;
8. Delivery mode
8.1 The Seller will arrange to deliver to the Buyer, at the address indicated by him, the Products purchased by means of selected professional carriers. Delivery times are specified at the purchasing stage and should be understood as indicative, non-binding and therefore non-essential.
8.2 No liability shall be attributed to the Seller for delayed or non-delivery attributable to the Buyer's failure to be present or in person by the Buyer himself at the time of delivery on the day and at the indicated and/or agreed time slot, or attributable to force majeure or fortuitous event.
8.3 Upon receipt, the Buyer is required to verify the conformity of the Products received with the Contract; only after such verification should the delivery documents be signed.
9. Force majeure
9.1 Suqqo shall not be liable for delivery delays or other breaches of the Contract, to the extent that they are due to force majeure, such as, without limitation, fires, wars (both declared and undeclared), general military mobilizations, insurrections, requisitions, seizures, objective impossibility of energy supply, epidemics, work interruptions, labor unrest, transportation difficulties, strikes, lockouts, production stoppages due to technical causes not reasonably foreseeable and defects or delays in deliveries by suppliers, natural disasters, public authority measures or other circumstances supervening on the conclusion of the Contract.
9.2 In the event of inability to perform, the performance of the Contract will be suspended for the duration of the inability to perform cause, without Suqqo being able to consider itself liable or liable to compensate for any damages.
9.3 In the event that the force majeure case continues for a period exceeding 2 (two) consecutive months, both the Buyer and Suqqo will have the right to terminate the Contract, without Suqqo being able to consider itself liable for the delay or required to compensate for the resulting damage to the Buyer, the consumer being entitled only to the refund of the Price already paid.
10. Legal guarantee of compliance
10.1 Suqqo is responsible for defects of conformity of Products under the provisions of the Consumer Code.
10.2 In the event that you find any defects of conformity, the Buyer shall immediately contact Suqqo at the e-mail address info@suqqo.it or via the “Contact Us” section of the Site, specifying the defects found and documenting them with photographic material.
10.3 The legal guarantees provided for in Articles 129,130 and 132 of the Consumer Code apply.
11. Limitation of Suqqo's liability
11.1 Suqqo undertakes to implement the rules relating to the cold chain and in general the quality rules relating to the Products exclusively up to the time of delivery at the place indicated by the Buyer; any liability relating to the poor condition of the Products due to improper storage after the time of delivery or at other delivery points authorised by the Buyer is excluded.
12. Obligations of the Buyer
12.1 The Buyer is prohibited from entering false, and/or invented, and/or fictitious data into the registration procedure through the appropriate electronic form; personal data and email must be exclusively his own personal data and not those of third parties, or fictitious data. The Buyer therefore assumes full responsibility for the accuracy and veracity of the data entered in the electronic registration form, aimed at completing the product purchase procedure.
12.2 It is expressly prohibited to make double registrations corresponding to a single person or to enter data of third persons. The Seller reserves the right to legally prosecute any infringement and abuse, in the interests and for the protection of all consumers.
12.3 The Buyer indemnifies the Seller from any liability arising from the issuance of incorrect tax documents due to errors relating to the data provided by the Buyer, the latter being solely responsible for the correct entry.
13. Right of withdrawal
13.1 Pursuant to art. 59, paragraph 1, letters d) and e) of the Consumer Code, the right of withdrawal is excluded in relation to:
a) Products that are at risk of deteriorating or expiring quickly;
b) sealed Products that do not lend themselves to return for hygiene reasons or related to health protection and that have been opened after delivery.
13.2 Among the Products that “risk deteriorating or expiring quickly” referred to in the previous art. 13.1 letter a) includes Products which, due to their characteristics and quality, are subject to alteration also as a consequence of inappropriate storage by the Buyer. It is understood that, for hygiene and health protection reasons, the right of withdrawal is applicable only for Products purchased on the Site that can be returned to Suqqo, intact in their respective seal.
13.3 With reference to Products other than those indicated in the previous articles. 13.1 and 13.2, the Buyer may exercise the right of withdrawal, pursuant to art. 52 et seq. of the Consumer Code, provided that they have not been opened or in any case consumed even partially.
13.4 The Buyer may exercise the right of withdrawal directly from his customer account, by accessing the self-service portal at https://shop.suqqoworld.com/account and following the wizard. Alternatively, the Buyer must send to Suqqo, within the period of 14 days from the date of delivery of the Products, a written communication by electronic mail to the following e-mail address info@suqqo.it with subject “Exercise of the right of withdrawal”, including by completing and attaching the withdrawal form found at the bottom of these General Conditions, in which it declares its desire to withdraw from the Contract pursuant to Articles 52 et seq. of the Consumer Code as well as pursuant to these General Conditions.
In any event, the notice of withdrawal shall contain the following essential information
a) purchase order number and date;
b) delivery date of the Products;
c) the name and address of the Consumer and the delivery address if different;
d) the indication of an email and telephone contact;
e) Product Code or the Products for which the right of withdrawal is intended to be exercised.
13.5 The right of withdrawal applies to the Purchased Product in its entirety (excluding perishable products); therefore, if the Product is composed of multiple components or parts, the right of withdrawal cannot be exercised only on part of the Purchased Product.
13.6 Upon receipt of the communication exercising the right of withdrawal, Suqqo will open a procedure for managing the return and communicate to the Buyer the instructions on how to return the Products, which will be done by courier indicated by Suqqo.
13.7 In the event of exercise of the right of withdrawal, Suqqo shall refund to the Buyer the full amount of the returned Products, within 14 days from the date on which the notice of withdrawal was received, without prejudice to Suqqo's right to suspend payment of the refund until the Products are actually received. The refund will be made using the same payment method used by the Buyer.
14. Communications
14.1 Without prejudice to the cases expressly indicated - or established by legal obligations - communications between the Seller and the Buyer will take place by email to the respective addresses which will be considered by both parties to be valid means of communication and whose production in court cannot be contested simply because they are computer documents.
14.2 Both parties may at any time change their e-mail address for the purposes of this Article, provided that they promptly notify the other party in accordance with the forms established by the previous paragraph.
15. Processing of personal data
15.1 Suqqo will proceed with the processing of Purchasers' personal data in compliance with privacy legislation in compliance with the details indicated in the information on the processing of personal data (Privacy and Cookies Policy).
16. Industrial property rights
16.1 The trade marks affixed to the Products and the trade names and, more generally, the industrial and intellectual property rights associated with the Products are the exclusive property of Suqqo. There is a strict prohibition on the Buyer reproducing, copying, using, transmitting or transferring them to third parties.
17. Applicable law and competent court
17.1 These General Conditions and Contracts are governed by Italian law.
17.2 All disputes arising from or even just connected with these General Conditions, as well as with the Contracts, shall be devolved to the exclusive competence of the Turin Forum.
Pursuant to and for the purposes of Articles 1341 and 1342 of the Civil Code, the Buyer declares that it has carefully read the General Conditions and expressly approves the following clauses:
art. 8.2 (suqqo's exclusion of liability for non - or delayed delivery); art. 9 (force majeure); art. 11 (suqqo's exclusion of liability in relation to defects in the storage of the Products after delivery); art. 17.2 (competent hole).
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Withdrawal Form Format
Addressed to:
Suqqo Srl,
Lungo Dora Colletta n. 113/10 B,
10153 – TURIN (TO)
By email to the address info@suqqo.it
The undersigned hereby intends to exercise his right of withdrawal pursuant to Articles 52 et seq. of the Consumer Code and pursuant to Article 13 of the general conditions of sale applied by Suqqo in relation to the following products: (insert here a description of the goods/services from the purchase of which it is intended to withdraw)
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
Sorted on date: _______________________________________________________
Received on: ___________________________________________________________
Consumer Name and Surname:_____________________________________________
Consumer Address:_____________________________________________
Delivery address (if different): ________________________________________
Phone number: _________________________________________________________
Email address: _______________________________________________________
Date: _____________________________________________________
(to be signed if this form is notified in paper version)