Refund policy
1. Right of withdrawal
1.1 Pursuant to art. 59, paragraph 1, letters d) and e) of the Consumer Code, the right of withdrawal is excluded in relation to:
a) Products that are at risk of deteriorating or expiring quickly;
b) sealed Products that do not lend themselves to return for hygiene reasons or related to health protection and that have been opened after delivery.
1.2 Among the Products that “risk deteriorating or expiring quickly” referred to in the previous art. 1.1 letter a) includes Products which, due to their characteristics and quality, are subject to alteration also as a consequence of inappropriate storage by the Buyer. It is understood that, for hygiene and health protection reasons, the right of withdrawal is applicable only for Products purchased on the Site that can be returned to Suqqo, intact in their respective seal.
1.3 With reference to the Products other than those indicated in the previous articles. 1.1 and 1.2, the Buyer may exercise the right of withdrawal, pursuant to art. 52 et seq. of the Consumer Code, provided that they have not been opened or in any case consumed even partially.
1.4 The Buyer may exercise the right of withdrawal directly from his customer account, by accessing the self-service portal at https://shop.suqqoworld.com/account and following the wizard. Alternatively, the Buyer must send Suqqo, within the period of 14 days from the date of delivery of the Products, a written communication by electronic mail to the following e-mail address info@suqqo.it with subject “Exercise of the right of withdrawal”, including by completing and attaching the withdrawal form found at the bottom of these General Conditions, in which it declares its desire to withdraw from the Contract pursuant to Articles 52 et seq. of the Consumer Code as well as pursuant to these General Conditions.
In any event, the notice of withdrawal shall contain the following essential information
a) purchase order number and date;
b) delivery date of the Products;
c) the name and address of the Consumer and the delivery address if different;
d) the indication of an email and telephone contact;
e) Product Code or the Products for which the right of withdrawal is intended to be exercised.
1.5 The right of withdrawal applies to the Purchased Product in its entirety (excluding perishable products); therefore, where the Product is composed of several components or parts, the right of withdrawal cannot be exercised only on part of the Purchased Product.
1.6 Upon receipt of the notice of exercise of the right of withdrawal, Suqqo will open a procedure for the management of the return and communicate to the Buyer the instructions on the method of returning the Products, which will take place by courier indicated by Suqqo.
1.7 In the event of the exercise of the right of withdrawal, Suqqo will refund the Buyer the full amount of the returned Products, within 14 days from the date on which the notice of withdrawal was received, without prejudice to Suqqo's right to suspend payment of the refund until the Products are actually received. The refund will be made using the same payment method used by the Buyer.
Withdrawal Form Format
Addressed to:
Suqqo Srl,
Lungo Dora Colletta n. 113/10 B,
10153 – TURIN (TO)
By email to the address info@suqqo.it
The undersigned hereby intends to exercise his right of withdrawal pursuant to Articles 52 et seq. of the Consumer Code and pursuant to Article 13 of the general conditions of sale applied by Suqqo in relation to the following products: (insert here a description of the goods/services from the purchase of which it is intended to withdraw)
Sorted on date: _______________________________________________________
Received on: ___________________________________________________________
Consumer Name and Surname:_____________________________________________
Consumer Address:____________________________________________
Delivery address (if different): ________________________________________
Phone number: _________________________________________________________
Email address: _______________________________________________________
Date: _____________________________________________________
(to be signed if this form is notified in paper version)